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FREQUENTLY ASKED

The honest questions.

Safety and quality

Is dental work abroad actually safe?

For the clinics we work with, yes — and in some metrics, safer than the average US practice, because the volume produces specialists. The clinical risk of a dental procedure abroad is comparable to the same procedure in the US. The risks that are different are logistical: limited follow-up access if something goes wrong, different malpractice frameworks, and the variance between the best and worst clinics in any given city. We handle the variance by only working with clinics we've vetted personally.

How do you vet the clinics?

Three filters, in order: technical credentials (lead dentists trained in the US, EU, or by the country's leading institutions; in-house ceramic lab; modern imaging and surgical equipment); patient outcomes (multi-year reviews from English-speaking patients across multiple platforms, not just Trustpilot); and communication discipline (clear written quotes, English-fluent staff, prompt video-consult availability). A clinic that's fast at marketing but slow at answering specific clinical questions is an immediate red flag.

What if something goes wrong after I'm home?

Most issues that arise in the first few weeks (sore gums, bite adjustment, slight discomfort) can be handled by the original dentist via WhatsApp, sometimes with a local dentist in your home city for a quick adjustment. For something serious — implant failure, infection — you'd need to fly back, which is why the major clinics offer warranties (typically 5-10 years) that cover the redo. We help find a US-based dentist willing to do follow-up on someone else's work, which is a small but important detail most patients don't think about until they need it.

Pricing

How much will my treatment actually cost?

Indicative ranges by procedure (abroad, all-in clinic cost): single implant $900-1,800, all-on-4 $6,000-12,000 per arch, veneer $300-700 per tooth, crown $200-450 per tooth, full smile makeover $6,000-15,000. The final number depends on the clinic, the materials you choose, the complexity of your case as the dentist sees it on X-ray, and any supplementary procedures (bone grafts, extractions, sedation type).

What does your service cost me?

Nothing. Ivory Atlas is paid by the clinic, not by you, and only after you've completed treatment and flown home satisfied. We don't charge consultation fees. We don't take deposits. If you don't go through with the trip, we don't get paid — which is the alignment we wanted.

Do I pay you or the clinic?

You pay the clinic directly, on their terms — typically half on day one, half on the day of final cementation. Our compensation is a referral fee paid by the clinic. You'll see the full cost of your treatment quoted to you in writing by the clinic, before you book.

Will my US dental insurance cover any of this?

Sometimes, partially. PPO plans more often than HMO plans. The trick is reimbursement-after-the-fact: you pay the clinic, get an itemised invoice with procedure codes, then submit to your insurance for reimbursement at the out-of-network rate. Most patients recover 30-50% of the cost via this route. We can help you understand what's likely to be reimbursable before you commit.

Trip logistics

How long do I need to be there?

It depends on the procedure. Single implant with same-day crown: 4-5 days. Implants with delayed crowns: two trips of 4-5 days each, separated by 3-4 months. Veneers, crowns, full smile makeovers: 5-7 days for one full treatment week. All-on-4: 5-7 days, sometimes 10 if you want a relaxed pace. Mara will give you a specific timeline based on your case.

Can my partner come?

Absolutely, and most of our patients bring one. The dental work fills only 3-4 of the days; the rest is recovery and city time. Cancún and San José are especially partner-friendly because they're proper holiday destinations. Istanbul has more cultural depth if your partner enjoys museums and dinners. We help with hotels that work for two and a recovery-friendly itinerary.

What if I have a flight phobia or limited time off?

Cancún is the destination for you. Most US cities have direct flights — 2-4 hours, leave home before lunch and be in a consultation chair before dinner. The case profile that suits Cancún best: limited PTO, anxious about long-haul travel, wants premium quality without an international expedition. The savings are slightly less than Istanbul (60% vs. 70%), but the friction is much lower.

What's included in your coordination?

Vetted clinic shortlist (typically 2-3 options), video consultations with each before you book, hotel booking close to the clinic at negotiated rates, airport transfers on arrival and departure, daily clinic-to-hotel transfers when needed, WhatsApp specialist support throughout the trip, and a US-based dentist contact for post-trip follow-up. Not included: flights (we recommend, you book), travel insurance (which you should buy), and the dental work itself, which you pay directly to the clinic.

What if my case is more complex than I think?

That's exactly why we do video consults with the clinic before you fly. The clinic reviews your X-rays — or guides you on getting them — and sends a written treatment plan and quote. If the case turns out to be more complex than anticipated, you find out before booking, not when you're sitting in the chair. If you'd be better served closer to home for a particular reason, we'll tell you.

The chat with Mara

Is Mara real?

Mara is an AI concierge who runs the discovery interview — gathers the basics so a real specialist can pick up where the chat leaves off. Within 24 hours of your conversation, a real human at Ivory Atlas reviews your case, finalises the clinic shortlist, and reaches out by email or WhatsApp.

What does Mara actually do?

She runs a 10-minute conversation that takes the place of the awkward intake form: your smile concerns, your dental history, your timeline, your budget, your travel preferences. By the end she'll outline a destination, a procedure plan, a sample week, and a clinic shortlist. Everything she suggests is verified and refined by the human specialist who follows up.

What does Mara not do?

She doesn't give medical advice — that comes from a licensed dentist after they've seen your X-rays. She doesn't quote you a final price — that comes from the clinic in writing. She doesn't book your trip — the human specialist does. She's a discovery layer, not a healthcare provider.

TALK TO MARA